2226 Gettysburg Road
Camp Hill, PA 17011
(717) 303-0229
Federally Certified
A Certified WBE
Commonwealth of Pa.,
City of Harrisburg
Federally Certified
Small Business
Located in an
Enterprise Zone
APMC is certified
by the Federal
Government as
a Small Business
IT Sourcing
The Information Technology (IT) needs of an organization can range from the hiring of quality IT staff to the outsourcing of their IT projects or a combination of both.
American Personnel Managers & Consultants, Inc. understands these needs and their complexity. We will work with you to implement the right IT solution for your organization.
Our IT Outsource offerings include Data Back and general full support IT services. The following is a summary of our full support outsource services.
Network Services:
- Consult and Design
- Analysis and audits
- Documentation
- Deployment
- Management
- Support
Areas of Expertise:
Local Area and Wide Area Networks- with vendor alliances and design expertise.
Remote Access Solution/VPN- our partners can design fast, secure and reliable access to the Internet and your corporate network.
Network Security- assess your current controls, identify vulnerabilities and threats, determine security risks, and plan solutions to mitigate those risks. Our team will develop policies, implement technologies, and audit your networks to keep your data and systems secure.
Network Management - Management solutions to help you improve performance and decrease complexity. We have engineers to configure, administer, monitor, and troubleshoot your network.
Wireless Solutions-Wireless technology can be designed for access solutions and inter-building wireless bridges.
Integration:
With a 10,000 square foot facility available to us, our partners can configure hardware, load images, and test your servers and systems. We are capable of deploying over 200 systems per day.
Project Management
For 5 or 500 systems, experienced project managers use proven methodology to deliver your equipment on time and with minimal interruption to your business. Site surveys are available to identify power and data issues, document existing configuration, and plan locations for user data during conversion to a new system. We will work with you to develop a base image, test and pilot it. After successful pilot, the systems will be integrated and installed.
Our Project Managers keep you informed throughout the roll-out. You can also access our tracking database over the internet to check build and delivery status.
Help Desk:
Results
Helpdesk clients see results: improved end-user productivity, and an IT department that can focus on strategic initiatives. Each month we'll report your call volumes, response times, resolution rates, and types of problems, documenting for you the quantitative benefits of Helpdesk.
Speed
90% of calls are answered before the third ring! 75% of calls are resolved on the first call! We solve problems quickly and affordably. 23 Help Desk Specialists handle over 9,000 calls/month from our clients and end-users worldwide. Problems not solved on the first call are passed to Second Level support. Second Level solves over 95% of Priority One calls within 4 hours. Help Desk keeps you working at the speed of e-business.
All the Time
The world of e-business operates 7 x 24 x 365. So does Help Desk. Use it for round-the-clock support or as an off-shift supplement to your internal support. Choose the hours of coverage and the type of support you need.
Leverage the proven results, fast response, and round-the-clock quality service of Help Desk. Learn how Help Desk can free your IT department to focus on the strategic projects that keep your business ahead of the competition.
System Management Services:
- Server Monitoring
- Network Monitoring
- Proactive Event Management
- Reporting and Capacity Planning
- Software Development and deployment
- Applications Management
- Inventory
- Remote Control & Diagnostics
Manage More... with Less
With the advent of pervasive computing, your IT infrastructure is growing faster and becoming more complex to manage. We offer scalable, integrated management solutions that enable your business to manage more systems with less time and resource. Our partners can design, install and support a comprehensive solution that gives you centralized control of networks, systems, databases and applications. We can also manage the solution for you, freeing you to focus on your business.
Be Proactive
The best systems management practices assure maximum up-time at minimal cost, exactly what you need in today's 7 x 24 e-business world. Our proactive approach to monitoring critical resources allows us to anticipate problems, automate corrective actions and prevent crises before they affect your team, your customers, or your bottom line.
Manage. Anything. Anywhere.
We use web-enabled technology and software from vendors such as Tivoli Systems to reduce the cost and complexity of systems management. Today, Information Technology truly is an anything, anywhere environment. Leverage our expertise, tools, and staff to manage it the smart way.
